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Shipping, Returns and More

The following is information in order to help you with shipping and receiving your Stabilizer swiftly and easily.

  • What forms of payment are accepted?

    All payments are made through the secure Paypal system. Once you purchase your item, you will be taken to Paypal to complete payment.

  • How is my item shipped to me?

    All items are shipped via DHL Express. We will ship out items within 1-2 business days after receiving payment. Worldwide delivery via DHL Express usually takes between 3 and 14 days. Once the item is shipped, we will provide tracking information for you to check when your item will arrive.

  • How much is my shipping?

    Once you have purchased your item, we will send you a second invoice for shipping, based on your location, unless shipping is free. Please check your shipping location below to confirm. Prices on the website are for the item alone (unless shipping is free, and then the prices include shipping). The following information is shipping charges, based on the product, and the geographical location. All prices are correct as of February 2017, but are subject to change, depending on DHL, fuel surcharges, and other expenses.

    SteadyMaker Mini Tank:

    WORLDWIDE SHIPPING IS 70USD

    SteadyMaker SMG EXTREME

    WORLDWIDE SHIPPING IS 50USD

    PLEASE NOTE: Some locations (outside the USA) are known as ‘Remote Shipping Locations’ via DHL. In order to find out if your location is ‘remote’ please consult the following link: http://raslist.dhl.com/jsp/first.jsp. If your location is ‘remote’, we will charge an additional 20USD, billed via PayPal after your stabilizer purchase, as these locations are more expensive to ship to than ‘regular’ shipping destinations. To be sure, please check out the above link before purchase.

  • How about taxes/VAT/Import duties, or other charges?

    Import duties, taxes and other shipping charges are not included in the item price and shipping expense quoted on this site or this page. These charges are the buyers sole responsibility. Please check with your local customs office, or DHL to determine what these additional costs will be. To attempt to minimize these extra expenses, we will always send items as marked as a “gift” and mark a  cheaper value on the shipping label , or mark the item as “sample without commercial value” when dispatching. We will try our best to minimize the extra charges for our customers, however, the buyer should know local customs and government regulations before purchase to ensure a smooth and swift shipment.

  • Is there a refund/return policy?

    (Updated February 7th)

    FOR STABILIZERS PURCHASED THROUGH STEADYMAKER.COM/STEADYMAKER.NET

    We offer a 30-day return/refund policy if you are unhappy for any reason with your stabilizer, however, returned items must not have been used or have any signs of abuse or intentional damage. If product was damaged in shipping, or defective, please contact us first before returning the item; in many cases, it will be easier to send replacements for defective components rather than returning the entire stabilizer, which enables you to continue to use and enjoy your product. Please be aware, whether the item is under the 30-day return/refund policy, or returned later, the buyer is responsible for return shipping expenses. Once the return shipment has been received, a full refund on the value of the item will be made.

    If your stabilizer has an issue, or a component is damaged after the first 30 days, we will offer to repair or replace the defective component, or attempt to re-balance your stabilizer remotely, but a charge for the equivalent value of the defective component may be required.

    FOR STEADYMAKER STABILIZERS PURCHASED ON THIRD PARTY WEBSITES (Amazon, Ebay, etc)

    We offer extensive aftercare, re-tuning and repair service, however, if you have purchased your stabilizer from another website or company, the customer will be wholly responsible for shipping both to, and from the suppliers in order to replace, repair, or return your stabilizer/defective component. Additionally, we may charge for the equivalent value of the defective component if needed.

  • Any other questions?

    We are always available. Leave a message through our contact page, send us an email at steadymakerhelp@gmail.com or drop us a quick message in our chat box (lower left of each page).

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